Frequently asked questions

90 Day Guarantee

What's your 90 day money back guarantee

If you're not completely satisfied with your hair therapy journey within 90 days, we'll refund your purchase. No questions asked. No complicated forms. Just results-driven confidence in what we've created.

What This Means:
You can start your hair transformation today knowing there's absolutely no risk. Focus on consistency, follow your routine, and let the science work. We've got your back every step of the way.

How does the return work

We've made it as simple as possible. It's a straightforward, 3-step process:

  1. Contact Us: Simply email our support team at [support@hybal.store] with your order number.
  2. Ship It Back (For Free): We'll email you a pre-paid shipping label. Just pack the device in its original box, attach the label, and drop it in the mail.
  3. Get Your Refund: Once we receive the return, we will process a full refund to your original payment method. You'll get an email confirmation as soon as it's complete.

Our goal is a completely seamless and stress-free process for you.

Frequently asked questions

Most Commom

What is the science behind this

Our 4-in-1 Therapy Brush uses four therapies that work in synergy to restore the health of your scalp and hair:

Red Light (650nm): Re-energizes dormant follicles at the cellular level to support natural growth.

Blue Light (450nm): Calms and purifies the scalp by reducing inflammation and bacteria, creating a healthy foundation for growth.

Therapeutic Massage: Boosts circulation, delivering more oxygen and vital nutrients to the hair root.

Serum Diffusion: Maximizes the absorption and effectiveness of your favorite topical hair and scalp serums.

Who is this for? / Will this work for my type of hair loss?

Our 4-in-1 Therapy Brush is engineered to work effectively on all hair types, from straight and fine to curly and coily textures. This is because our technology focuses on foundational scalp health—the universal starting point for healthy hair growth for everyone. Whether you're noticing the first signs of thinning, dealing with age-related or hormonal changes like postpartum shedding, or simply want to improve the overall density of your hair, our approach is designed to help. The therapy is most effective for common pattern hair loss (androgenetic alopecia) where hair follicles are dormant, not gone.

How soon can I realistically expect to see results?

Real, biological change takes time and consistency. This isn't an overnight fix, but a foundational improvement for your scalp's health. Within the first few weeks to a month of consistent daily use, many users report initial positive effects like a calmer, less irritated scalp, a reduction in shedding, and a feeling of improved cleanliness and balance. These are the first signs that you are creating a healthier environment for growth. True, visible regrowth and changes in hair density are a longer process. Based on clinical studies, these more significant results typically become apparent between 4 and 6 months of consistent use.

Is this safe to use? Are there any side effects?

Yes, our Therapy Brush is designed to be completely safe. It's a non-invasive, drug-free approach that works with your body's natural processes. Unlike medications or surgeries, Low-Level Light Therapy has an excellent safety profile, and no harmful side effects have been reported in major clinical trials.

Whats your shipping and processing times?


We process all orders within 1-2 business days. Once your order has shipped, you can expect standard domestic delivery within 4-5 business days. You will receive a shipping confirmation email with a tracking number to follow your package's journey.

To ensure the fastest possible delivery, we partner with a network of premium fulfillment centers, so your Hybal product may arrive in packaging from a major retailer. Please be assured that the item inside is a genuine product from our inventory, sent this way to get to you as efficiently as possible.

Product Related

Is the device waterproof? Can I use it in the shower?

Our brush is not waterproof, and it should be used away from shower and should not be rinsed off under running water.

How do I clean and maintain the device?

We would suggest using a cotton swab, cotton ball or paper towel with isopropyl alcohol to clean the outside.When it comes to cleaning the inside we would recommend warm water, and if you want to, some isopropyl alcohol. *PLEASE DO NOT SUBMERGE IN WATER OR RUN UNDER WATER WHILE CLEANING

How does it work?

For the best results, follow this simple daily routine. Start with clean, detangled hair (either damp or dry is fine).

  • Step 1: Red Light Therapy (3-5 min)
    Press and hold the power button for 3 seconds to activate the Red Light mode. Slowly glide the brush over your entire scalp to rejuvenate the follicles.
  • Step 2: Blue Light Therapy (2-3 min)
    Press the upper-left button to switch to Blue Light mode. Go over your scalp again to help calm and balance the skin.
  • Step 3: Massage & Serum Delivery (2-3 min)
    Activate the Therapeutic Massage (upper-right button) and then press the power button again to start the Serum Delivery. Move the brush in slow, circular motions to apply the serum directly to the roots.
  • Step 4: Absorb & Clean
    You're done! Allow the serum to fully absorb into your scalp (no rinsing required). Be sure to clean your brush after each use.